Warranty Registration

  1. For warranty claims, keep the invoice provided with the product.
  2. Do not remove the price tag or label, as the warranty will be invalid if the price tag is tampered with/removed/torn from the mattress.
  3. Warranty is valid only on purchases made from an authorized Dealer.
  4. To avail warranty benefits, the product must be registered with the company

Warranty Terms & Conditions

  1. Warranty is limited to sagging, crumbling and natural disintegration of only the mattress core. A few exceptions are tears, stains, bleeding colors, soil, burns, pilling, bobbins, and fading of color.
  2. Warranty does not cover depression of less than 1.5 cm for mattresses up to thickness of 12.5 cm or 3.7 cm for mattresses above thickness of 12.5 cm. This is under normal household use.
  3. Stains appearing on the mattress tapestry after unpacking or removing the packing bag. Adjacent use at the customer’s end will not be covered under the warranty.
  4. Damage or tearing of cloth during usage will not be covered under the warranty.
  5. Any stitch disruption reported after 15 days of purchase will not be covered under warranty.
  6. Warranty does not cover any damages or sagging in the mattress due to improper size, condition of the cot, uneven surface and improper structural cot design.
  7. Warranty is not applicable for any sort of smell that may arise during usage in a compact environment, use of air conditioner, excessively wet surface and undesirable liquid on the mattress.
  8. Warranty cannot cover preferences in comfort level.
  9. If one of your pair mattresses has sagged, only that mattress will be replaced.
  10. The duration of the warranty is product and model specific. The duration is mentioned on the respective product pages.
  11. While the company will do its part to replace the defective mattress at the earliest, the actual time required for replacement will rely on the availability of the product.
  12. The final decision regarding the nature of defects and applicability of the warranty is completely under company rules.
  13. Normal change in softness and recovery time associated with memory foam and latex materials over time is not covered in warranty.
  14. Warranty is not valid if the original configuration of the product is changed.
  15. This warranty is valid as long as you take proper care of the mattress according to the care instructions.
  16. The transportation cost and handling charges towards repair or replacement have to be borne by the customer.
  17. Please be aware that you may experience a slight depression after using your mattress for the first time as it adjusts to your body shape. This is normal, and will in no way affect your comfort level.
    Dimensional Tolerance: Tolerance for mattresses: Length or Width. +/-12mm.